Bubble Tea Supply normally ships all complete orders within one business day. Completed orders received and processed before 10 AM Pacific Standard Time may be shipped the same day. We ship only on business days (Monday through Friday).
You will be pleased to know that we have very competitive shipping rates in the U.S. as well as internationally. The current shipping options available are United States Post Office Priority Mail and Fedex. We will determine the least expensive method at the time of shipping. All orders sent to Canada, Guam or Saipan are sent through United States Postal Service. Shipments may be tracked at www.usps.com and www.fedex.com.
For pallet size orders and containers, please contact us for a more accurate quotation. Additional discounts may apply for larger orders.
Bubble Tea Supply inspects each item
for freshness and quality prior to packing and shipping out products. Products
are packed carefully and methodically to prevent damages from occurring during
Upon receiving your package of
bubble tea products, take the time to inspect your items carefully for damaged
or defective items. Flavored powders should be packaged in a sealed bag and
tapioca pearls should be in a vacuum sealed bag. Tapioca pearls will be sealed
air tight; however, the pearls should still hold its round shape. Condensation
may show in the bag due to the moisture the pearls hold. Handle the tapioca
pearls with care as they are very delicate to the
the event you find shipping damage or a defective product, please contact our
offices within 7 business days. This is because the shipping carrier has a time
limit to submit damage claims. You can call our customer service number at
1-877-869-2622 or email us at firstname.lastname@example.org . Please provide
customer’s name, order or invoice number and the name of the item that is
damaged or defective. A customer service representative will get back to you
within 24 to 48 business hours regarding the damaged or defective product.
Depending on the situation, the shipping company may require the product to be
available for them to pick-up and examine. The customer service representative
will let you know if the product will be picked-up by the shipping company or if
it can be discarded.
you decide that you would like to return product purchased from
BubbleTeaSupply.com, contact our customer service number at 1-877-869-2622 for
an RMA# (Return Merchandise Authorization number) and a representative will
instruct you how to return the merchandise. A 20% restocking charge will be
levied on all returns. Upon receipt of the return, we will credit your credit
card for the merchandise only. No shipping charges will be reimbursed by Bubble
Tea Supply. We reserve the right to refuse returns that are not sent back within
two weeks of authorization. Please note that REFUSED or UNDELIVERABLE SHIPMENTS
will not be refunded.
Bubble Tea Supply reserves the right
to determine whether or not a product is defective. Open or used product will
not be considered for return unless found defective by Bubble Tea